Last updated: 13th October 2026

Company Details: D&M Nexus Inc. Ltd, Company Number: 16485461, Registered Office: 62 The Cornfields, Basingstoke, UK, RG22 4QD.

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Navaro platform, operated by D&M Nexus Inc. Ltd, a UK-registered company (Company No. 16485461). You can view our registered office details on Companies House. By using Navaro, you agree to be bound by these Terms.

1. Scope of Services & Platform Use

Navaro provides a venue and hall management application designed to help managers streamline spaces, bookings, clients, invoicing, operational needs, and facility workflows. You must use the platform in compliance with applicable laws and these Terms.

2. Account Registration & Security

You must be at least 18 years old to register an account. During registration, you must provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use or breach of security.

3. Subscriptions, Payments & Refund Policy

Use of Navaro requires a valid subscription. Fees are charged in accordance with your selected plan and billed on a recurring basis as specified at signup. Payments are processed securely via Stripe, a third-party payment processor.

• Yearly Plans: We offer a 28-day money-back guarantee on all yearly plans. If you cancel within 28 days of your initial subscription date, you are eligible for a full refund. No refunds are provided for yearly plans after this 28-day period.
• Monthly Plans: We do not offer refunds for monthly subscription plans.

Late payments may result in suspension or termination of your account until payment is received.

4. Cancellation and Data Retention

You may cancel your subscription at any time from your dashboard. Upon cancellation, access remains until the end of the current billing cycle. Following cancellation, we retain your data for 90 days after which your account and associated records will be permanently deleted unless the subscription is renewed.

5. Acceptable Use

You agree not to use Navaro for any unlawful purpose, to transmit malicious software or harmful code, or to attempt unauthorized access to our systems or other user accounts.

6. Data Processing, UK Hosting & GDPR Compliance

We comply with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. All primary application databases and server infrastructure are hosted within secure data centers located in the United Kingdom. We process personal data only as necessary to provide our services and maintain appropriate technical and organisational measures to protect your data. For full details, please refer to our Privacy Policy.

7. Service Levels and Availability

We aim to provide 99.5% uptime each calendar month, excluding planned maintenance windows, which are typically scheduled during off-peak hours and communicated in advance. In the event uptime falls below this target, affected users may request pro-rata service credits as defined in their subscription plan. All requests must be submitted within 30 days of the event.

8. Third-Party Services & Integrations

Navaro integrates with third-party software to provide extended capability, including payment processing (Stripe), accounting synchronization (Intuit QuickBooks Online, Xero), CRM and email marketing (HubSpot, Mailchimp), analytics (Google Analytics, Contentsquare, Intuer RUM), and security verification (Google reCAPTCHA). We do not control these external providers and are not responsible for their availability or policies.

Accounting Synchronization (QuickBooks Online & Xero): By connecting your QuickBooks Online or Xero account, you authorize Navaro to access, transmit, and synchronize customer, invoice, and payment transaction data via authorized APIs on your behalf. While Navaro is designed to synchronize financial transactions accurately, you remain solely responsible for reviewing, reconciling, and verifying the accuracy and completeness of your official accounting ledger, statutory financial statements, and tax returns.

CRM & Marketing Synchronization (HubSpot & Mailchimp): By enabling CRM or email marketing integrations, you authorize Navaro to synchronize contact and booking enquiry data to your third-party account. You represent and warrant that your organisation has obtained all necessary rights, notices, and consents under UK GDPR and PECR before syncing contacts to external marketing audiences.

9. Warranties and Disclaimers

Navaro is provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free or uninterrupted.

10. Acceptable Use

You agree not to misuse the platform. Prohibited activities include but are not limited to: reverse engineering, overloading our systems, using the service for unlawful purposes, transmitting harmful or malicious code, attempting to gain unauthorized access to other accounts or systems, engaging in fraudulent or deceptive practices, or infringing on the rights of others. Violation of these rules may result in suspension or termination of your account.

11. Limitation of Liability

To the fullest extent permitted by law, D&M Nexus Inc. Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of or related to your use of Navaro, even if advised of the possibility of such damages. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law. Our total aggregate liability under these Terms shall not exceed the amount paid by you to us in the 12 months preceding the claim.

12. Modifications to Terms

We may update these Terms from time to time. Continued use of the platform constitutes acceptance of the revised Terms. We will notify you of significant changes via email or in-app notifications. If you object to any changes, you must stop using the platform and cancel your subscription before the changes take effect.

13. Indemnification

You agree to indemnify and hold harmless D&M Nexus Inc. Ltd, its directors, officers, and affiliates from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of your use of the platform, your violation of these Terms, or your infringement of any third party rights. D&M Nexus Inc. Ltd also agrees to indemnify you in the event the platform infringes a third party's intellectual property rights, subject to your prompt notification and cooperation in the defence.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Force Majeure

We are not liable for any failure or delay in our performance resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, labour disputes, or internet service disruptions.

16. User Content and Data

You retain all rights to any content or data you upload or submit to the platform. However, you must ensure that your content does not violate any laws, infringe intellectual property rights, or contain harmful code. We reserve the right to remove any content that breaches these standards.

17. Contact Information

If you have any questions or concerns about these Terms, please contact us at [email protected]. Company Number: 16485461.

18. Entire Agreement and Severability

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and D&M Nexus Inc. Ltd regarding your use of the platform. If any provision is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.

20. Intellectual Property

All intellectual property rights in the Navaro platform and its content are owned by or licensed to D&M Nexus Inc. Ltd. You may not use, copy, modify, or distribute any part of the platform except as expressly permitted under these Terms or with our prior written consent.

21. Beta Features

From time to time, we may offer beta features or services that are not yet fully tested or stable. Use of such beta features is at your own risk, and we reserve the right to modify or withdraw them at any time without notice.

22. Export Controls

You agree to comply with all applicable export control laws and regulations in your use of the platform and will not use the platform in any way that violates such laws.