Cookie Policy
Last updated: 13th October 2026
D&M Nexus Inc. Ltd (trading as Navaro)
Company No. 16485461
Registered Office: 62 The Cornfields, Basingstoke, RG22 4QD, United Kingdom
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a secure, functional, and user-friendly experience.
We use cookies in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Your Cookie Choices
We will ask for your consent before setting any non-essential cookies.
When you first visit our website, you'll see a cookie banner where you can:
- Accept all cookies
- Reject non-essential cookies
- Manage granular preferences in our cookie preference centre
You can change or withdraw your consent at any time via:
- Our cookie preference centre (via the cookie icon in the bottom-left corner of the page)
- Your browser settings
Note: Disabling certain cookies may impact website performance and functionality.
Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function. They cannot be disabled as they're required for security, authentication, and remembering your privacy choices.
| Cookie / Storage Name | Purpose | Duration |
|---|---|---|
| navaro_session | Maintains your active session and keeps you logged in as you navigate the site. Essential for secure account access. | 2 hours / Session |
| XSRF-TOKEN | Prevents cross-site request forgery (CSRF) attacks. Essential for secure form submissions and authentication. | Session |
| silktideCookieChoice_* | Stores your consent choices from the cookie banner so we don't ask you on every page visit. | 1 year (Local Storage) |
Security Cookies (Loaded on Demand)
| Cookie Name | Purpose | Duration |
|---|---|---|
| rc::a, rc::c | Used by Google reCAPTCHA to distinguish humans from bots on login, signup, and contact forms. Only loaded when you interact with protected forms to minimise tracking. | Session / Persistent |
Analytics Cookies (Require Consent)
These cookies help us understand how visitors use our website and evaluate user experience so we can improve it. They are only set after you give explicit consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated identifier to analyse traffic patterns. | 2 years |
| _ga_* | Google Analytics | Maintains session state and tracks visit frequency and timing. | 2 years |
| _cs_c, _cs_id, _cs_s | Contentsquare | Aggregates user interaction metrics and UX experience diagnostics (loaded only after consent). | 30 minutes to 13 months |
| Intuer RUM | Intuer | Real-user performance monitoring and error telemetry (loaded only after consent). | Session |
You can opt out of Google Analytics at any time using our preference centre or by installing the Google Analytics Opt-out Browser Add-on.
Third-Party Services
We use the following third-party services that may set cookies or process client telemetry:
- Google Analytics & Google Tag Manager: Website traffic analysis (with consent)
- Contentsquare: Digital experience analytics and user experience insights (with consent)
- Intuer RUM: Real user monitoring and error diagnostic telemetry (with consent)
- Google reCAPTCHA: Spam and bot protection (loaded on demand for security)
- Silktide Consent Manager: Cookie consent preference management
These services are subject to their respective privacy policies: Google Privacy Policy, Contentsquare Privacy Policy, and Intuer Privacy Policy.
Managing Cookies
Via Our Cookie Preference Centre
Visit our cookie preference centre at any time to:
- View your current consent status
- Change your preferences
- Withdraw consent for non-essential cookies
Via Your Browser
You can also control cookies through your browser settings:
For general information about cookies: aboutcookies.org or ICO Cookies Guidance
Consent Records
We maintain records of your cookie consent choices for accountability purposes. These records are kept for 5 years in accordance with UK GDPR requirements.
Changes to This Policy
We may update this Cookie Policy from time to time. The "Last updated" date at the top indicates when changes were made. Significant changes will be communicated through our cookie banner or via email.
Your Data Protection Rights
For information about your broader data protection rights under UK GDPR (access, correction, deletion, etc.), please see our Privacy Policy.
To make a complaint about cookies or data protection, contact the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk/make-a-complaint/
- Helpline: 0303 123 1113
Contact Us
For questions about our use of cookies or general data protection queries:
Email: [email protected]
Website: https://navaro.uk
Full Privacy Policy: https://navaro.uk/privacy-policy